RESIN BONDED SLAB COMPANY LTD - Company number 06831177
“WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE ANY CUSTOMER
DETAILS WITH ANY 3RD PARTIES”
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will make use of a cookie that collects anonymous traffic data. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as company name, the operating system and the Internet service providers utilized and other similar information. We make use of Google Analytics.
Web browser cookies
How we use collected information
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- For sales and marketing purposes
We may use network properties and service provider information along with geographical data to create sales and marketing campaigns.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Third party websites
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Once we have received your order and cleared payment you will automatically receive a copy of your order to the email address supplied to us.Your chosen products will then be dispatched to your delivery address within 3-5 working days unless otherwise notified.
If you have informed us of specific delivery instructions, we may contact you on the telephone number supplied to discuss delivery. If you have left no specific delivery instructions, your order will automatically be dispatched to the supplied delivery address.
Deliveries are made by courier to kerbside via pallet truck. Although a driver may sometimes times assist you with moving your delivery to a area in your property, but responsibility is with the customer from the kerbside. Deliveries should be kept dry and out of direct sunlight until installation.
If for reasons not stated at the time of your order we can not deliver to the supplied address, SUDwell The Resin Bonded Slab Company will not be held responsible for any costs or charges incurred for redelivery.
Call our customer service team on 01424 830494 to cancel your order and receive a refund.
Once an order has been marked for delivery, cancellation will incur 15% a fee to cover courier costs.
Order may be cancelled after delivery subject to our returns and refunds policies below.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The Customer is liable for any return costs.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Product with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Due to nature of the product we cannot guarantee that subsequent orders of the same product will have exactly the same appearance as any previous. This is due to the inherent variances of natural stone products and their mining techniques, and as such no two batches are identical.
To return your product, you should mail your product to: SUDwell™ The Resin Bonded Slab Company (attn. Roy Potter) 39 High Street, Battle, East Sussex, TN33 0EE United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.