Policies

RESIN BONDED SLAB COMPANY LTD - Company number 06831177

 

Privacy Policy

“WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE ANY CUSTOMER
DETAILS WITH ANY 3RD PARTIES”

 

This Privacy Policy governs the manner in which SUDwell collects, uses, maintains and discloses information collected from users (each, a "User") of the http://TheResinBondedSlabCompany.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by SUDwell Resin Bonded Slab Company.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will make use of a cookie that collects anonymous traffic data. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as company name, the operating system and the Internet service providers utilized and other similar information. We make use of Google Analytics.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

SUDwell Resin Bonded Slab Company collects and uses Users personal information for the following purposes:

- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- For sales and marketing purposes
We may use network properties and service provider information along with geographical data to create sales and marketing campaigns.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. Changes to this privacy policy

SUDwell Resin Bonded Slab Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Delivery Policy

Once we have received your order and cleared payment you will automatically receive a copy of your order to the email address supplied to us.Your chosen products will then be dispatched to your delivery address within 3-5 working days.

If you have informed us of specific delivery instructions, we may contact you on the telephone number supplied to discuss delivery. If you have left no specific delivery instructions, your order will automatically be dispatched to the supplied delivery address.

If for reasons not stated at the time of your order we can not deliver to the supplied address, SUDwell The Resin Bonded Slab Company will not be held responsible for any costs or charges incurred for redelivery.

 

Cancellation Policy

Call our customer service team on 01424 839725 to cancel your order and receive a refund.

Once an order has been marked for delivery, cancellation will incur 15% a fee to cover courier costs.

Order may be cancelled after delivery subject to our returns and refunds policies below.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The Customer is liable for any return costs.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Product with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and send your item to: SUDwell™ The Resin Bonded Slab Company (attn. Roy Potter) 33 Conqueror Road, , St Leonards on Sea, East Sussex TN388DD United Kingdom.

 

The Product

Due to nature of the product we cannot guarantee that subsequent orders of the same product will have exactly the same appearance as any previous. This is due to the inherent variances of natural stone products and their mining techniques, and as such no two batches are identical. 


Shipping

To return your product, you should mail your product to: SUDwell™ The Resin Bonded Slab Company (attn. Roy Potter) 33 Conqueror Road, , St Leonards on Sea, East Sussex TN388DD United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

 

Thank you for your interest in SUDwell™ Resin Bound Products.

 

Enter the code NOV15 at checkout for 15% off your first order.

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